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Frequently Asked Questions
Rick's Movie.com is the world's #1
online Movie Poster retailer.
Order Questions
How can I check my orders?
Is it safe to use my credit card?
What are my payment options?
Can I cancel an order after it has been submitted?
Can I return a product?
Check out Problems
Old items in my basket
Secure Server (SSL) Problems
Cookie Problems
JavaScript errors
Shipping Questions
What are my shipping options?
How are your posters packaged?
Miscellaneous
Does Ricksmovie.com offer a search service?
What is the condition of your vintage posters?
Questions about poster terminology
What is your privacy policy?
Where can I find what a poster/item looks like?
Searching the Store
Can I search by a specific poster size, type or style?
Can I search by a specific actor, director or year?
Still have questions?
Try our Help Page
Does Ricksmovie.com offer a search service?
Yes. Although we have posters for over 17,000 films in our
inventory, many rare titles only turn up at auction or when a
private collector decides to sell. For more information on our
free search service click here to send an search request via email.
You can search by all of these categories. Click on the Search
maginifying glass on our banner at the
top of each page. You can then search by size (also called style or type). You do
have to enter something in the search for box though. For example: to
search for all press kits beginning with "a" ; select Alphabetical from the
"Search:" drop down box, enter "a" w/o the guotes in the "for" box and select
press kit in the "of size" box. Hit the search button in that box and viola,
all press kits beginning with the
letter A appear. If you forget to choose "Title" in the "Search:" drop
down box, instead of "Alphabetical", you will get all press kits with titles
containing the letter A (as opposed to beginning with the letter A).
TIP! You can trick the Advance Search into displaying all of any Size by
selecting Years in the "Search for" box. Enter 1930 in the what to search for box and
then select the size/style of item that you want to see. FOR EXAMPLE:
TO SEE ALL PRESS KITS (note they will display in year order).
You can search by all of these categories.Click on the Search
maginifying glass on our banner at the top of each page. In the "Search:" drop down
box, you have lots of selections. You must enter something in the "For" box.
Titles searches for the word or any portion of a word that you enter.
Alphabetical, searches for a title beginning with
the word or letter that you enter.
Cast/Directors searches, you guessed it, in the
actors and directors fields. Search by last name only or first initial, last name. For example
to search for Robert Deniro, enter r. deniro or enter deniro. Do not enter robert
deniro.
Years will display all movies starting with the year that you enter.
Title and Casts will search both of these fields.
Before you can see what a poster/item looks like you have to find the list
for it first. Use the Search feature in the Shop Now Bar at the top of each page to find a
listing of the item. Once you have a listing, simply click on the Details icon, (next to
the shopping cart icon located on each line.) This will show you the details of the item
and an image if it is available. We don't have an image for all 14,000 items yet but we are
more than half way there with over 8,000 images-- and we are adding to that each week.
What is the condition of your vintage poster?
We sell authentic movie advertising material, the actual material used in
movie theatres. Most of the material from the Mid 70's and earlier has been
used but is in good to near-mint condition. Most of the material from the 80's
and all of the material from current and upcoming releases is unused, unless
otherwise noted.
How are your posters packaged?
All materials are carefully packaged to guard against damage in transit.
All unfolded posters are shipped in sturdy mailing tubes. Folded posters,
stills, presskits, and lobby cards are packed in cardboard reinforced envelopes.
If both folded and unfolded posters are ordered, we unfold the folded ones
and roll the wit the others. Orders wit several different sizes of items
will always be packed in a way that ensures safe arrival.
Check out problems
Although we have tried to design the shopping system for everybody's software, some
browsers will cause problems during checkout.
MacIntosh Users.... Our checkout system requires Internet Explorer 5 or Netscape 4.72 (or higher). Please update your browsers to use all the store functions. The link for Mac browsers are: IE or for Netscape .
If you are getting a JavaScript error, make sure that javascript is enabled. Check
here for more information.
In order to use our shopping system you must have cookies enabled. If you don't, you can use
our email form, or call 1-800-252-0425 to place an order. You must also have cookies enabled. Click
here for how to enable cookies.
Non-USA Addresses Click here for more information on how to enter Non-USA addresses.
Bouncing back to Step 1 of 3. The store checks all your information before it
processes your order. If you have left out a required field, it will bounce you back to
that page. Most browsers will display an error telling you what you forgot. Simply fill in
those fields and hit the next button. If you do not have cookies enabled, you will not
be able to proceed. It has been reported by some customers that Macintosh computers do not work
with the store. The Macs store the shopping information in a different format and Mac users
cannot proceed beyond the second checkout screen. We are terribly sorry for this inconvenience. The only solution is to upgrade your browsers. Our checkout system requires Internet Explorer 5 or Netscape 4.72 (or higher). Please update your browsers to use all the store functions. The link for Mac browsers are: IE or for Netscape .
For more information on resolving Cookie or Secure Server issues, check out this
link.
Items in your cart from your last shopping trip
When you hit Cancel or Exit to leave the store we empty your shopping cart for you. If you leave the store without hitting either
of these buttons, your cart will not be emptied. To remove items from your cart now, click on the
cart and remove the unwanted items.
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